Cancellation, No-Show, and Course Completion Policy

Purpose


AlphaCare, Inc. is committed to providing high-quality training in a timely and efficient manner. To ensure availability for all participants and proper allocation of instructional resources, the following Cancellation and No-Show Policy has been established.




By registering for any course or appointment, you acknowledge that you have read, understand, and agree to be bound by the terms outlined below.


1. Appointment Cancellation

Due to high demand for training sessions, participants are required to provide a minimum of 24 hours’ advance notice for any appointment cancellation.


  • Cancellations must be submitted via email to: ahacprcare@gmail.com 
  • Cancellation requests are not accepted by phone. 
  • Failure to provide at least 24 hours’ notice will be considered a late cancellation. 


A $25.00 cancellation fee will apply to:

  • Late cancellations (less than 24 hours’ notice), and 
  • Missed appointments (no-shows). 


Approved refunds, if applicable, will be issued minus any credit card processing fees.


2. Rescheduling

Participants wishing to reschedule must do so independently through the designated website booking system.


  • Rescheduling will not be completed via phone or email. 
  • All rescheduled appointments are subject to availability. 


3. No-Show Policy

A “no-show” is defined as failure to attend a scheduled appointment without proper notice as outlined above.


  • All no-shows will incur a $25.00 fee, which may be applied as a forfeited deposit. 
  • This policy applies to all course types, including but not limited to classroom, online, healthcare provider, industry, lay rescuer, and community courses. 
  • Selection of an incorrect course does not exempt a participant from this policy. 


4. Course Completion / Failure to Pass

Training programs require successful completion of all required components.


  • No refunds will be issued for failure to complete or pass a course, regardless of the reason. 
  • Participants are responsible for meeting all course requirements and prerequisites. 


5. Policy Enforcement

This policy is strictly enforced to ensure fairness, efficiency, and respect for instructors and fellow participants.